Exploring user effort involved in using history tools through MHP/GOMS: results and experiences

نویسنده

  • Alison Lee
چکیده

MHP/GOMS is used to examine the user effort involved in reissuing commands with and without using history tools. Compared to typing, using a history tool for command specification requires more mental effort but less physical effort. However, non-expert typists expend less overall effort using history tools. Also, based on our experiences with using MHP/GOMS to explore ‘‘what if’’ scenarios, we found some serious gaps and limitations. More research, documentation and training is required. Despite the drawbacks, MHP/GOMS is useful as a ‘‘tool for thought’’, as a ‘‘tool for explaining user behaviour’’, and as a basis for analyzing the user effort issue.

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تاریخ انتشار 1995